Knowledge Centre

Managing your cover

1. Can I increase the level of liability during the cover period?
   Yes. We will charge an additional premium for the balance of the policy period.
2. Will I be refunded if I have to cancel my policy during the year?
   This depends on the policy you have. Certain policies do not include a refund of premium clause  because the premium is calculated to be earned by the insurer as soon as cover starts.
3. I need a copy of my insurance certificate, is there a charge?
   We charge £10 for a duplicate certificate.
4. My business has moved, who should I contact about this?
   If your business has changed locations, please contact YOUR insurance quoting your policy reference which is shown on your most recent Schedule of Insurance.