Knowledge Centre

FAQs from YOUR Insurance.


Getting cover

  1. Why do you need to know my annual turnover?
    We need to know your turnover to assess the size of your business. This can influence the premium and insurers or cover available.
  2. Does my business have to be VAT registered to be covered?
    No. We cater for independent businesses irrespective of their VAT status.
  3. Do I have to be trading for a number of years to get cover?
    Our range of insurance packages enables us to deliver the right solution for both start ups as well as established businesses.
  4. Will there be a lot of forms to complete?
    At Your Insurance we understand how valuable your time is and we have tailored our forms to require the minimum amount of information to provide you with a quotation. In certain circumstances or for particular types of insurance policy we may require you to complete a proposal form. In these instances however we will endeavour to provide you with any assistance required to make this as straight forward as possible.
  5. If I find a lower quote will you match it or better it?
    Your Insurance are able to negotiate rates with a panel of UK insurance underwriters so please contact us if you already have a quote with another business insurance provider and see if we can save you money on your commercial insurance policy.
  6. Will I be covered instantly?
    If you are able to provide us with all the necessary information and provide payment for your policy you will be instantly covered and full documentation will be dispatched immediately. You will not be covered if you have only obtained a quote from us.
  7. I work from home, do I still need an office insurance policy?
    Yes. You will need to cover you business equipment if this is not covered by you home insurance. You will also need to cover your liabilities resulting from your business activities (this is excluded from all home insurance policies).
  8. Do you offer retroactive cover on your policies?
  9. Can I spread payments throughout the year?
    Yes. We have an instalment service that is provided by Premium Credit on our behalf.
  10. What is IPT?
    Insurance Premium Tax is charged by HM Revenue and Customs. IPT is currently 9.5% for most general insurance policies, increasing to 20% for Personal Travel Insurance.
  11. How long is a quote valid for from Your Insurance Group?
    Your Insurance quotes are valid for 30 days. If you wish to proceed with a quote after these periods, we will need to provide you with a new quote.
  12. Do you offer a no claims discount?
    Some of our Insurers do reward claim free business by offering discounted premiums.
  13. Do all of your policies include legal expenses?
    Some of our policies do include legal cover and where it isn’t we have separate legal cover policies available.
  14. Will I be covered if I have to work outside the UK?
    This depends on the type of insurance policy you have. Please read your policy geographical limits or call us to confirm.
  15. Do your business insurance policies include terrorism cover?
    We can extend the cover to include cover against Terrorism if required. UK Insurers exclude Terrorism from the policy cover then buy it back from a specialist Terrorism reinsurance market on your behalf only if required.
  16. I have a previous claim, can you still cover me?
    Yes, normally we can find an insurance market for most clients. We will assess all of your details including the type of claim, how much, when it happened, how long you have been trading and what steps you have been able to take to prevent the loss from occurring again.
  17. What is the excess on my insurance policy?
    This is shown on your Schedule of Insurance. Please call our Client Relations Team if you need help.
  18. How long does it take to receive policy documentation?
    Your Insurance endeavour to dispatch full policy documentation the same day you purchase your policy from us by email in PDF format. To read PDF documents you will need to download Acrobat Reader from the Adobe website. Policy documentation can also be sent by post on request.
  19. My business insurance isn't due now, can I get a quote later?
    Certainly. Simply complete our form to tell us your renewal date and we will contact you nearer the time.