Knowledge Centre

FAQs from YOUR Insurance.

FAQs

Claims

  1. How do I register a claim?
    Simply contact our Claims Advisors.
  2. What information will I need when making an insurance claim?
    Your will need to inform us of: who you are, your policy number, what has happened, when, estimated loss amount and what steps you have taken so far. You will be given advice about the next steps to be taken.
  3. If I make a claim, will you send someone to assess the damage?
    This will depend on what has happened. Our Insurers always look to provide a pragmatic solution. We aim to help you as much as possible when you need to claim, after all that is why you pay for insurance.
  4. Who can I contact if I disagree with the settlement of a claim?
    The complaint procedure is set out in all of our Insurance Policies.